FAQ/Policies

Hi there Thanks so much for shopping with The Magic Box

We’re a small team making magic BTS —filling orders , creating new items, and sprinkling pixie dust on every package. Below you’ll find everything you need to know about preorders, shipping, exchanges, and more!

Preorder Shipping Schedule

(Tentative — may fluctuate by 5–7 business days)

• Final Spooky Season Order
  (Oh Bats, Spooky Magic Mouse, Characters in Costume — orders placed early August)
  ETA: 9/9 – 9/16
• Christmas in July Prints (Mid-July orders)
  ETA: 9/25 – 10/10
• Christmas in July Prints (End-July orders)
  ETA: 10/10 – 10/20
• Final Christmas, Sweet Sorcerer and Park Girly
  (Orders placed end of August)
  ETA: 10/27 – 11/6
• Safari, Toys, Galaxy Magic, Snow Globes, Pink Icons & Princess Pictures
  (Orders placed early September)
  ETA: 10/30 – 11/11

Shipping Speed & Transit Times

• The shipping speed you select at checkout refers only to carrier transit time after USPS scans your items.
• It does not speed up warehouse packing or processing times.
• Current processing time: 3–5 business days.
• Priority or Express shipping means faster shipping once processed, not skipping ahead in the queue.

Tip: Ordering for an upcoming trip? We recommend upgrading your shipping at checkout or shipping directly to your Disney resort . Once your order leaves our hands, it’s in the care of the carrier.

FAQ

• Can my shipping/orders be combined? No.
• Current processing time: About 5 business days.
• Can I change my shipping address? No.
• Can I change/edit my order? No.
• Do you ship to Disney hotels? Yes—enter the hotel address at checkout.
• Has my order shipped? You’ll receive an email with tracking once your order ships.
• Need an item by a certain date? Email us to confirm before ordering. Unless overnight shipping is selected, please allow 2 weeks for full processing + shipping time.

Business hours: Mon–Thurs 9am–3pm CST

(Closed Fri–Sun unless noted on Instagram.)

Oversells can happen in high-traffic drops. If an item you purchased is unavailable, you’ll be refunded for that specific item.

We’re a small business run by moms Mistakes can happen. If you receive the incorrect item or size, please email us with photos so we can approve a return prepaid label.

Park Essentials Clothing – Exchange Policy

If you ordered the wrong size or need to exchange an item, follow these steps:

1. Email us first to let us know.
2. Return shipping is the customer’s responsibility.
3. Include your invoice in the package. Without it, we can’t identify your order.
4. Condition of item: Must be new, unworn, scent-free, and in original packaging.
   
• Items not returned in the original clear bag will have $5 deducted from the shop credit.
5. 
   
6. Timing: Items must be sent back within 3 days of receipt.

Refunds are not available. All approved returns receive shop credit only.

Credits will appear in your customer portal under the email used to purchase and can be applied at checkout

Effective July 10, 2024:

No size swaps due to limited stock and inventory control. Shop credit only.

Return Address for Apparel Exchanges

The Magic Box

6024 Canary Dr

Madisonville, LA 70447

We recommend using a shipping method with a tracking number

Credits are processed in the same turnaround time as orders. No refunds will be issued.

Cancellations

We do not accept cancellations of any kind

Stay Connected

Follow along on Instagram @shopthemagicbox for updates, restock info, and sneak peeks