Shipping policy
CHECK THE HEADER OF THE WEBSITE FOR SHIPPING UPDATES AND ANNOUNCEMENTS.
Thanks so much for contacting The Magic Box
We’re out making magic BTS
, filling orders 
, and creating new items !
We’ll follow up with all inquiries, questions, and customer service within 3 business days
, when not on shop break.
If you’re reaching out about a preorder ship date
, the schedule is always fully disclosed at time of purchase.
Stay tuned for any and all updates via @shopthemagicbox on Instagram
— plus a few sneak peeks 
!
⸻
Please read this in full carefully
If you are reaching out for exchange info/instructions, they are at the bottom of this email.
⸻
Shipping Speed & Transit Times
Thanks so much for contacting The Magic Box
We’re out making magic BTS
, filling orders , and creating new items !We’ll follow up with all inquiries, questions, and customer service within 3 business days
, when not on shop break.If you’re reaching out about a preorder ship date
, the schedule is always fully disclosed at time of purchase.Stay tuned for any and all updates via @shopthemagicbox on Instagram
— plus a few sneak peeks !⸻
Please read this in full carefully If you are reaching out for exchange info/instructions, they are at the bottom of this email.⸻
Shipping Speed & Transit Times• 
The shipping speed you select at checkout refers only to carrier transit time after USPS scans your items.
•
It does not speed up warehouse packing or processing times. CURRENT PROCESSING TIME IS 3-5 BUSINESS DAYS.
•
Orders are shipped in the order received.
• Priority or Express shipping means faster shipping once processed, not jumping ahead in the queue.
If you’re ordering ready-to-ship for an upcoming trip 
, we highly suggest shipping directly to your Disney resort 
or upgrading shipping speed at checkout. Once your order is out of our possession it is at the responsibility of the carrier.
⸻
FAQ
•
Can my shipping/orders be combined? No.
•
Current processing time: about 5 business days.
•
Can I change my shipping address? No.
•
Can I change/edit my order? No.
• Do you ship to Disney hotels? Yes — enter the hotel address at checkout.
•
Has my order shipped? You’ll receive shipping info at the email provided at checkout once your order ships. Preorder schedule is above.
•
Need an item by a certain date? Email to confirm the warehouse can accommodate. Unless you are overnight shipping you will need to allow 2 weeks for full order processing, shipping via ground if you are not upgrading your shipping, transit time and receiving.
The shipping speed you select at checkout refers only to carrier transit time after USPS scans your items.•
It does not speed up warehouse packing or processing times. CURRENT PROCESSING TIME IS 3-5 BUSINESS DAYS. •
Orders are shipped in the order received.•
Priority or Express shipping means faster shipping once processed, not jumping ahead in the queue. If you’re ordering ready-to-ship for an upcoming trip , we highly suggest shipping directly to your Disney resort or upgrading shipping speed at checkout. Once your order is out of our possession it is at the responsibility of the carrier. ⸻
FAQ•
Can my shipping/orders be combined? No.•
Current processing time: about 5 business days.•
Can I change my shipping address? No.•
Can I change/edit my order? No.•
Do you ship to Disney hotels? Yes — enter the hotel address at checkout.•
Has my order shipped? You’ll receive shipping info at the email provided at checkout once your order ships. Preorder schedule is above. •
Need an item by a certain date? Email to confirm the warehouse can accommodate. Unless you are overnight shipping you will need to allow 2 weeks for full order processing, shipping via ground if you are not upgrading your shipping, transit time and receiving.ALL ORDERS/ITEMS PURCHASED VIA SALES, PINK FRIDAY, SMALL BIZ SAT, CYBER MONDAY AND ANY SALE/APPLIED DISCOUNT ARE FINAL SALE ITEMS.
Our business days are M-Th 9am-3pm cst
We are not in office or warehouse on Fri, Sat or Sun unless we note on IG.
In high traffic drops oversells can, and do happen. All items are sold as individual pieces, and should your order be affected with an unavailable item you will be sent a refund for that individual item only. WE WILL NOT BE ACCEPTING RETURNS OF ANY KIND, AS THIS IS STATED THAT THIS COULD HAPPEN - WHILE IT IS RARE IT CAN OCCUR.
We are a small business, and moms pulling orders - mistakes can and do happen. In the rare occurrence you happen to receive the incorrect item or size please email us!! In a case like this please be sure to include photos to that the warehouse can approve a return prepaid label.
⸻
Park Essentials Clothing – Exchange Instructions
If you ordered the wrong size, your item doesn’t work for you, or you need to exchange sizes, follow these steps:
1. Email the shop first to let us know.
2.
You are responsible for return shipping.
3.
Include your invoice in your return. Without it, we cannot identify your package or request.
4.
Condition of item: Must be new, in packaging, unworn, scent-free.
• All items are shipped in our signature clear zip bags, placed inside of a poly mailer, box or other secure and closed shipping envelope.
• If your return is not in the original clear bag, $5 will be deducted from your shop credit.
5. Timing: Any item bring sent back for shop credit must be sent back within 3 days of receiving it.
Items are not eligible for refunds of any kind — only shop credit.
Credits will be issued to your client portal and can be used to shop for the correct style, size, or item(s)
. You can use your credit by adding items to cart, being signed into your account (this is whatever email you use) and then at checkout your credit on file will be shown as a form of payment.
Effective July 10, 2024:
Any Park Essentials item sent back within the above terms will be issued a shop credit only.
We will not offer size swaps due to limited stock and inventory control.
⸻
Return Address for Apparel Exchanges
The Magic Box
6024 Canary Dr
Madisonville, LA 70447
We strongly advise using a shipping method with a tracking number .
If you send an item back within the stated policy, a shop credit will be issued to the original purchasing account
.
Credits are processed in the same turnaround time as all other orders. No refunds will be issued.
⸻
Cancellations
We do not accept cancellations of any kind
⸻
Park Essentials Clothing – Exchange InstructionsIf you ordered the wrong size, your item doesn’t work for you, or you need to exchange sizes, follow these steps:
1.
Email the shop first to let us know.2.
You are responsible for return shipping.3.
Include your invoice in your return. Without it, we cannot identify your package or request.4.
Condition of item: Must be new, in packaging, unworn, scent-free.• All items are shipped in our signature clear zip bags, placed inside of a poly mailer, box or other secure and closed shipping envelope.
• If your return is not in the original clear bag, $5 will be deducted from your shop credit.
5.
Timing: Any item bring sent back for shop credit must be sent back within 3 days of receiving it. Items are not eligible for refunds of any kind — only shop credit.Credits will be issued to your client portal and can be used to shop for the correct style, size, or item(s)
. You can use your credit by adding items to cart, being signed into your account (this is whatever email you use) and then at checkout your credit on file will be shown as a form of payment. Effective July 10, 2024:Any Park Essentials item sent back within the above terms will be issued a shop credit only.
We will not offer size swaps due to limited stock and inventory control.
⸻
Return Address for Apparel ExchangesThe Magic Box
6024 Canary Dr
Madisonville, LA 70447
We strongly advise using a shipping method with a tracking number .If you send an item back within the stated policy, a shop credit will be issued to the original purchasing account
.Credits are processed in the same turnaround time as all other orders. No refunds will be issued.
⸻
CancellationsWe do not accept cancellations of any kind